Lifeline Australia


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Who are Lifeline?

Lifeline Australia “provides all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.” They have a vision of an Australia free of suicide.

Lifeline Australia are the national administrative office for 41 accredited Local Lifeline Centres across the country. Lifeline supports 22 Member Organisations that own and operate accredited Centres.

Note: This is an assessment of Lifeline Australia only. Results may or may not be consistent with that of its Member Organsiations or any other organsiation that shares the Lifeline brand.

Why do they exist?

Lifeline highlight that there are “more than 8 Australians taking their own lives each day… Suicide is the leading cause of death for Australians aged between 15 and 44 years.” Lifeline Australia have a vision of an Australia free of suicide.

What are they doing about it?

Lifeline Australia offer the following services:

  • 24 Hour Telephone Crisis Line
  • Online Crisis Support Chat
  • Service Finder - free directory of local health and community services
  • Mental Health Resource Centre
  • Domestic Violence Response Training

A range of services (such as counselling and support services) are provided through local Lifeline Centres across Australia that meet the needs of local communities.

How do they earn their money?

   
  
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    Source: Australian Charities and Not-for-profits Commission

Source: Australian Charities and Not-for-profits Commission

 

How do they spend their money?

   
  
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    Source: Australian Charities and Not-for-profits Commission, adapted by The Good Cause using financial data from Lifeline Australia Annual Report 2016–2017 

Source: Australian Charities and Not-for-profits Commission, adapted by The Good Cause using financial data from Lifeline Australia Annual Report 2016–2017 

 

Should I donate to Lifeline?

Lifeline Australia are a legally registered charity with deductible gift recipient status. They clearly describe their purpose, strategy and describe the work they are undertaking. It is also clear Lifeline Australia think about how they can improve the quality of their services. They undertake high-quality research and frequently publish the results in peer-reviewed journals. Notably, they show how they are leading the sector and working with like-minded organisations to deliver their mission. 

However, we would need to see more on how they are managed and how they evaluate their services before having complete confidence in Lifeline Australia. It’s not clear who is running the day-to-day business of Lifeline Australia. They do not list their CEO or other members of the executive team. It’s also not clear how remuneration is set for key management personnel. Further to that, Lifeline Australia do not outline clearly how they manage conflicts of interest. Finally, we were unable to identify an evaluation that looked into the performance of Lifeline’s services specifically: what quality of service have callers received, and how has the call affected them?

After assessing both their strengths and weaknesses, our overall recommendation for Lifeline Australia is neutral. They show they are generally effective, but demonstrate only basic indicators of trustworthiness. In order to be able to recommend them with confidence, we would need to have:

  • clarity on their how their board and executive team is remunerated;
  • a description of the CEO and executive team;
  • policies used to manage conflicts of interests; and
  • more detail on how they evaluate their own services.

WANT TO KNOW MORE?

We have investigated the finances, operations and results of Lifeline Australia and present our evaluation in a report that you can download now. This evaluation shows you how your donation is spent, who is running the organisation and whether there are any potential conflicts of interest. It also examines whether the charity can demonstrate that they are delivering meaningful results. Finally, it contains our recommendations for potential donors and the reasoning behind them.

Download our complete evaluation of Lifeline Australia below to find out if they're the charity for you.


Lifeline Australia
50.00

Find out whether Lifeline Australia is the charity for you. In this evaluation we describe what this charity does and why, what you should know about them, how your money is spent, who is running the organisation and whether they deliver results. Last of all, we recommend whether you should donate to them based on the findings of our analysis.

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